THE RELATIONSHIP BETWEEN NURSE THERAPEUTIC COMMUNICATIONS WITH BPJS PATIENT SATISFACTION ON INPATIENT INSTALLATIONS DURING THE COVID-19 PANDEMIC AT WULAN WINDY GENERAL HOSPITAL
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Muhammad Adiul Ilham, Teguh Suharto (2022). THE RELATIONSHIP BETWEEN NURSE THERAPEUTIC COMMUNICATIONS WITH BPJS PATIENT SATISFACTION ON INPATIENT INSTALLATIONS DURING THE COVID-19 PANDEMIC AT WULAN WINDY GENERAL HOSPITAL. Journal of Pharmaceutical and Sciences, Vol. 5 No. 2 (2022): JPS Volume 5 Nomor 2 (2022). https://doi.org/10.36490/journal-jps.com.v5i2.126
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Abstract
Therapeutic communication is communication in the health sector, one of which is in the field of nursing. Therapeutic communication is carried out by nurses and aims to help patients heal. Nursing services are basically aimed at providing satisfaction to patients. During the Covid-19 pandemic, patient safety in hospitals is a system where hospitals make patient care safer. Aim: to determine the relationship between nurse therapeutic communication and BPJS patient satisfaction on inpatient installations during the Covid-19 pandemic at Wulan Windy General Hospital in 2022. Methods: The research method used was quantitative with a cross-sectional approach. The research location is at Wulan Windy General Hospital. The study population was all inpatient BPJS patients at Wulan Windy General Hospital and a sample of 95 respondents. Sampling was done by accidental sampling. Results: It showed that the orientation stage variable has a p-value of 0.000 <0.05, the working stage with a p-value of 0.000 <0.05, and the termination stage with a p-value of 0.002 <0.05. Conclusion: there is a relationship between the variables of the orientation stage, work stage and termination stage with BPJS patient satisfaction during the Covid-19 pandemic with p sig < 0.05. It is recommended that nurses improve therapeutic communication with patients so that they can improve the quality of health services.
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